Crucial Conversations by by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

A friend who is also a therapist recommended Crucial Conversations by by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler because it so impacted her.

It sounded like something I could use. It was indeed very helpful and hopeful.

In the back was a chart that summarized the whole book. I think it is the best way to summarize it here.